Privacy Policy

Privacy Policy

This document was last updated on August 15, 2018

Fat-Cat Fish recognizes the importance of customer privacy and the need to protect information users of our web site provide to us. This policy explains our data collection practices and use for our online operations. Please read our complete policy. Fat-Cat Fish will occasionally update this policy. When we do, we will also revise the “last updated” date at the top of this policy; which is part of, and governed by, the Fat-Cat Fish LLC Website  Terms of Use.

Any personal information you share with Fat-Cat Fish is kept absolutely private. Neither your name or anything about you is sold or shared with any other company or agency. Occasionally, we like to contact our customers to make folks aware of upcoming products or specials. However, we respect your right to privacy and will not send notices if you contact us and ask us not to.

Fat-Cat Fish is strongly committed to protecting privacy of its customers and visitors. This policy describes what information we collect from customers and how we use that information once collected.

Request for Customer Data

We require customers to fill out a registration form prior to allowing you to make purchases through our web site. We ask for information such as your name, mailing address, telephone number, and email address. When you submit your registration form, this information travels via the Internet and is stored for future reference when you return to shop again.

Web Server Cookies and Log Files

Fat-Cat Fish uses cookies to identify different types of site users. A cookie is a small piece of information that is sent by our web server, stored on your PC’s hard drive, and used by your web browser. Fat-Cat Fish uses cookies to identify the type of customer using our site. If you disable cookies you may not be able to use portions of the Fat-Cat Fish site.  

Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are tied to personally identifiable information to enable our web based service.

Customer Data Protection

We protect the security of your information during transmission by using Secure Server Sockets Layer (SSL) software, which encrypts any information you give to us. We do not sell information about you with third parties. However, Fat-Cat Fish may reveal customer data to third parties including our affiliates, sales representatives and business partners that may require information to invoice for a product purchased through the Fat-Cat Fish web site. Additionally, we use an affiliate and/or an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purpose.

We use customer data for these primary purposes:  

  • To help you quickly find products, services, or information  
  • To customize your shopping experience  
  • To improve our services to you, including communicating with you about your pets’ needs  
  • To help us create Web site content most relevant to you  
  • To alert you to product upgrades, special offers, updated information, and other new services from Fat-Cat Fish LLC  
  • To complete purchases  

Fat-Cat Fish will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Fat-Cat Fish on the site; (b) protect and defend the rights or property of Fat-Cat Fish, or (c) act in urgent circumstances to protect the personal safety of users of the Fat-Cat Fish web site or the public.

As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. In the unlikely event that Fat-Cat Fish or substantially all of its assets are acquired, customer information will be one of the transferred assets.

Email/Newsletter Policy

When you place an order with us, you are automatically included in our newsletter and special offers mailings and e-mailings. Fat-Cat Fish periodically uses email to send newsletters, notify customers of current promotions, and to send updates about services and products offered by us. We use the email addresses you provide during registration or otherwise for these purposes. Customers and web site users can indicate whether or not they wish to receive email messages from us. If you do not wish to receive information regarding Fat-Cat Fish products, services, and promotions, let us know and we’ll discontinue sending you our newsletter and email marketing messages. You will continue to receive order confirmation email and other correspondence that relates to quotes or orders you have placed with Fat-Cat Fish.

Children’s Privacy (under the age of 13)

We take children’s privacy seriously. We do not seek to collect personal information about children through our site. If we become aware that a person submitting information to us through any part of our site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to collect any personal information about children, and we delete information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, we will of course honor that request.

Links

Our site may contain links to other sites. Please be aware that we, Fat-Cat Fish LLC, Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site. This privacy policy applies solely to information collected by this web site.

        1. What Website(s) Does This Policy Apply to?

This policy applies to the Fat-Cat Fish’s website located at https://www.fatcatfish.com, http://www.fatcatfish.ca and Fat-Cat Fish’s social media pages, such as Facebook, Twitter, Pinterest or Instagram (collectively, the “Websites”). This policy does not apply to any other website owned or operated by any third party retailer, pet store, supplier, service provider or affiliate, even if such third party websites link to a website owned by Fat-Cat Fish or a website owned by Fat-Cat Fish containing links to a third party site. Accordingly, this privacy policy does not apply to practices of any third party, affiliate, or business partner that Fat-Cat Fish LLC does not own or control. Additionally, the owners of social media services may have additional online privacy terms and conditions that supersede this policy depending on a user’s own personal preferences with that social media service.

        1. Collection of Non-Personal Data

If you browse the Websites without creating a user account or purchasing any services, you do so anonymously. We do not collect your e-mail address or other personal information. We do log your IP address (the internet address of your computer) to tell us which parts of our Websites you visit and how long you spend there. We do not link your IP address to anything personally identifiable; however, we do track the state and/or country you are accessing the internet from, the date and time you visited and the type of computer, operating system and Web browser you are using. Your browser supplies us with this information. We use this information from our server logs to learn more about our visitors as a group, not about you as an individual. The information helps us identify overall usage patterns and trends on the site.

        1. COLLECTION OF INFORMATION

Certain features on the Websites enable potential customers and customers to contact Fat-Cat Fish and submit personal and/or business information. If you submit personal and/or business information to Fat-Cat Fish, we will use this information to respond to your inquiries or provide various products, information and/or services to you. We will not sell your name, address, e-mail address or other personal information with any other organization unless you expressly agree at the time you submit certain information to Fat-Cat Fish (typically by checking a box indicating your consent). For example, if you enter into a promotion or sweepstakes that asks for personal information, Fat-Cat Fish may share your name, address, e-mail address or other personal information with its service providers that provide products and services on the Websites, or are assisting Fat-Cat Fish operate such promotion or sweepstakes.

Aggregated Data

Fat-Cat Fish may take personal and business information, and aggregate that data so it is no longer identifiable. We may use this information to enhance features of its Websites and services; and we may sell or license this aggregated information to third parties or publish the information. Fat-Cat Fish LLC will take reasonable precautions to ensure such aggregated information does not contain any confidential or otherwise identifiable data that could be used to identify its source.

Removing or Updating Personal Information

If you believe your personal information is not accurate, or if you would like us to delete personal information collected by Fat-Cat Fish through this Websites, please contact us at http://www.fatcatfishcom, customerservice@fatcatfish.com or call 1-888-889-2499.

Disclosure of Your Personal Information

Fat-Cat Fish may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) satisfy a legal order or comply with legal process; (b) defend the rights of Fat-Cat Fish LLC or its affiliates or business partners; or (c) protect personal safety of Fat-Cat Fish employees, agents, affiliates, business partners, customers or Websites users.

Third-Party Services

The Websites may offer features and services that are administered or provided by third parties hired by Fat-Cat Fish. To receive these services, you may be required to provide these third parties with personal information. All such services are subject to separate terms and conditions established by our third-party providers, including separate privacy policies, which may be different than this privacy policy.

Security

The Websites have reasonable technical and security measures in place to protect the loss, misuse or alteration of information under our control. We cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update our technology in order to improve protection of customer information. The Websites do not use a secure server to transmit sensitive data to and from our site. However, if you place an order online, our third-party service providers that collect or process credit card information for online orders do use secure servers. Be sure not to transmit any credit card or other financial or sensitive data through the Websites unless you have first verified that the data is being submitted to our third-party service provider’s secure server.

Governing Law and Jurisdiction

This policy and our use of customer information, shall be governed and interpreted in accordance with the laws of the United States and State of Washington. Any disputes arising out of this policy shall be adjudicated in a court of competent jurisdiction in the State of Washington.

Governing Language

Any translation of this policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this policy shall govern.

Privacy policy changes

We reserve the right to change its privacy policy at any time without prior notice. Any changes to the policy will be posted on this page and will be effective immediately upon posting.

Contact Fat-Cat Fish LLC

We strive to protect customer privacy. Should you have questions or concerns about our Online Privacy Policy, please send them via email  customerservice@fatcatfish.com.

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